Frequently Asked Questions

You will receive an email confirming your purchase, and we will get to work on packing up your items! Once an order has shipped from us, you will receive an email notification with a tracking number.

When you purchase, Shopify will email you an immediate download link to gain access to your E-Book products.

Once downloaded, you can deliver your E-Book files to your Kindle, iPhone, Android device, Nook or Kobo, or another device!

We want to speak to you too! Contact us here with any questions, concerns, or feedback. We will be sure to get back to you as soon as possible!

All pre-ordered books will be charged in full upon purchase, but will not be shipped until the release date. Please see relevant product page for expected release date.

All notes should be left in the “Shipping Notes” box at checkout. If you miss this and still need to add or change notes on your order, please fill out the contact form with your order number and updates, and one of our staff members will update that for you.

We are excited to offer worldwide shipping for all available products.

We use USPS & UPS to ship your orders and delivery times will vary depending on the location the items are being sent to. You can read our full Shipping Policy here.

Standard domestic shipping normally takes 1-7 business days, depending on the location it is being shipped to.

International shipping times depend on the products and destination (estimated at checkout).

If USPS or UPS marks your package as delivered but you have not received it, please contact USPS/USP and escalate or file a claim with them.

We are not responsible for stolen packages. Therefore, they will not be refunded or replaced. Once your package leaves us, it is out of our control and under the responsibility of USPS/UPS.

If USPS or UPS marks your package as lost or undeliverable, please contact the service department to report a claim.

We will not send out replacements for lost packages until a claim has been made with USPS or USP. Once a claim is filed, we will offer a replacement. If a replacement is not available, store credit will be given at our discretion.

Unfortunately, we do not accept change of mind returns. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do! You can view our full Refund Policy here.

We understand damages can happen. Please note that we are not responsible for minor damages that can occur during shipping. However, if your item arrives damaged significantly, please contact us within five days of receipt of your order. We try our best to find a solution.